How to choose a suitable wig?
As with the choice of any other accessory, it is necessary to consider several nuances:
Our catalog and showroom feature a wide selection of lightweight wigs. If none of them fits, we will develop an individual model for you, taking into account all the wishes and features (length and density of the hair, its structure and color, shape). Our whizzes will take individual measurements, create a unique prototype of the shape of your head, which will be used when sewing a wig or volumizer. What’s more, here you can order a haircut or coloring of any accessory made of natural hair.
How to determine the size of the wig?
Determining the size of the wig is the first step towards its perfect fit and great comfort. To determine the exact size, take a few simple measurements:
When determining your size, we recommend that you focus on the first indicator - the distance from ear to ear. The volume and depth, if necessary, can be adjusted using special soft parts located inside the wig.
If you have any difficulty in determining the size of the wig, please fill out the feedback form on the website www.pictureperfectwigs.com — and our consultants will be happy to help you or follow the link to watch video instruction.
How to choose a shade of a volumizer that matches the color of my hair?
Our volumizer collection is created from pre-treated hair dyed in accordance with fashion trends and includes the most relevant combinations of shades. We do not recommend bleaching this hair. That said, it can be toned, dyed tone to tone and in darker shades. To select a volumizer that perfectly matches your hair in terms of tone, we recommend that you contact our experts by filling out the feedback form on the website. We will help you choose a volumizer model that suits your color and, if necessary, color and adapt it for you.
What is the difference between European and Slavic hair?
European hair can have a different texture: sometimes it is light and thin, sometimes denser. Ideal in appearance and to the touch, obedient to any styling, accessories from this hair retain its original appearance for a long time and do not require extensive care. The main collections of our wigs are made with European hair that has undergone pre-factory dyeing and processing.
Slavic hair is the most expensive, sought-after and rare hair in the world. It is famous for its highest quality: special softness, obedience, ease of coloring, a long period of use and the ability to choose the structure and shade that are identical to the hair of the customer. Accessories made of Slavic hair always look flawless and luxurious. It is from this hair that we create wigs in the “PREMIUM” line, in a single copy tailored to the individual standards for each customer.
What is the difference between a PPW wig and a hair replacement system?
The main difference between a wig and a hair replacement system is that you can put on and remove a wig yourself at any time, while a hair replacement system involves a visit to a specialist. Lightweight PICTURE PERFECT WIGS wigs are fastened and sized using a patented velvet headband, hair clips, and soft straps. This accessory is suitable for all customers, with or without their hair. When using the wig, you should not fix it additionally with glue or tape, or fix just the lace front on the forehead and temporal zone (though this may be necessary for active pastime). The hair replacement system, in turn, has a mesh base on which there are no fasteners. This option is suitable in the absence of your hair or for clients with short hair, which must first be braided. The system must be sewn with threads to braids and fixed with glue or double-sided adhesive tape, and removed with a special alcohol-based remover.
What to do if I did not find a suitable wig in the catalog of the online store?
In this case, you just need to fill out the feedback form on our website, write a direct message or send an e-mail with a photo of the desired hairstyle. It is our specialty to create perfect wigs according to customers' requests. We can accomplish any style that you like.
What should I do if the wig model I like is not in the size I need?
It's not a problem. PPW has its own wig tailoring studio where you can easily adapt any model to the right size. Thanks to this service, you do not have to wait several weeks for a wig to be made according to individual measurements. Fill out the feedback form on our website and we will adapt the model of the wig that you like in the shortest possible time.
Can I resize the wig?
You can adjust the size of the wig yourself using special straps that are inside. The adaptation and fitting of the wig according to your individual standards is carried out by a specialist and takes about 14 days.
What is the advantage of using several wigs at once?
Using two or more wigs, you preserve the shape, style and styling of each of them for a long time without additional influences (washing, professional restoration), thereby prolonging the life of each model.
Will the wig purchased online look the same as the photo on the site?
When you order a wig or volumizer on our website, it will look exactly the same as in the photo. All wigs in PICTURE PERFECT WIGS undergo pre-sale prepping based on the wishes of the customer. If you want to change the styling, coloring or haircut - write to us in the comments to the order, and then send the photo of the desired hairstyle to the email address email@example.com, indicating the order number in the message header, and we will contact you to clarify the details.
Is it possible to create a wig identical to my own hairstyle?
Of course! We can create a custom-made wig that will be the perfect copy of your own hairstyle. All it takes is to choose the texture and density of the hair and recreate the coloring and haircut.
Can you make a wig from the picture I liked on Instagram?
The creation of the unique wigs customized to your needs and wishes is what we excel at! Send your wishes to us by mail, leave them in the feedback form or come to our showroom, and we will help in the selection or creation of your perfect wig!
How to order a wig with individual measurements?
In order to start working on your wig, we will need information about the selected model, head measurements and prepayment. You can take measurements yourself (our expert will help you with this remotely) or visit one of our showrooms. After receiving measurements and photos of the desired wig from you, we agree with you all the details and calculate the final cost of the product. For us to start a custom-made order, a prepayment of 50% of the total cost is required. Making a wig or volumizer takes from 14 to 90 days, depending on the complexity of the model.
How to take measurements for a custom-made order?
Determining the size of the wig is the first step towards its perfect fit and great comfort. To take measurements as accurately as possible, please follow these steps:
How long is the wig/volumizer made?
All our wigs are hand-made: each hair is individually sewn to a thin lace front in a certain direction. This is a delicate and painstaking job, so it takes an average of 70-90 days to make one wig.
If you do not want to wait so long - take advantage of the catalog of finished products. In our assortment, there are many ready-made wigs and volumizers of different shades, models and sizes, which can be adapted to your request within 14 days.
Send us an email of a photo of the hairstyle you are interested in at firstname.lastname@example.org or fill out the feedback form on our website and we will create the wig you need as soon as possible.
Is it possible to make two identical wigs?
All wigs are hand-made, so their shade may vary slightly. They can be very similar in essence, but two absolutely identical wigs do not exist.
Is it possible to order a wig from the client’s hair?
Such a possibility is reviewed on an individual basis. We reserve the right to refuse if the hair is not suitable for the order, and we are not responsible for their quality. If the hair is suitable for the product, we subtract the cost of the hair from the total order value.
How do you secure a wig / volumizer?
The base of our wigs and volumizers is made of thin, breathable material, has its unique anatomical shape and fits snugly. We offer various, modern and reliable fastening systems and we can always help you choose the one that suits you.
Can I change the parting on the wig?
In most models of our wigs, we use the technology “freestyle multi-direct parting”, which allows you to change the parting in any direction. To change the parting, it is necessary to wet the parietal part of the hair of the wig with water, comb and dry with a hairdryer in the direction of your choice.
Can I sleep in a wig / volumizer?
We do not recommend sleeping in a wig/volumizer, as this will lead to faster wear and tear and will affect the lifecycle of the product.
Can I swim in a wig / volumizer?
We do not recommend swimming in a wig/volumizer. Chemicals in the water and/or saltwater dry the hair and shorten the life of the product.
Can I play sports in a wig / volumizer?
You can play sports in a wig in exceptional cases. For regular classes, we recommend purchasing a separate wig with a special base.
Can I visit the sauna in a wig / volumizer?
We strongly recommend against using natural hair accessories when visiting the sauna.
How often do I need to wash my wig / volumizer?
The less often you wash your human hair accessory, the longer it will last you. On average, we recommend doing this every 3-4 weeks. Using styling products requires more frequent washing. For the most proper and gentle care for wigs and volumizers, we recommend contacting professional hairdressers who specialize in working with accessories made of human hair.
How to care for a wig / volumizer?
To wash the wig, use shampoo and conditioner without parabens and sulfates. Before hot styling, be sure to use thermal protective agents. Use a tangle-free comb by brushing from the bottom of the hair and work your way up. For the most proper and gentle care for wigs and volumizers, we recommend contacting professional hairdressers from PICTURE PERFECT WIGS, who specialize in working with accessories made of human hair.
Can I color the wig in other shades?
Accessories made of pre-dyed and processed human hair can be toned, colored tone to tone and in darker shades. If, when purchasing a wig or volumizer, you plan on further coloring, we recommend choosing lighter shades and adding dark accents to them. We do not recommend the use of brightening and bleaching products on human hair accessories. To color any wig and volumizer, it is advisable to turn to the services of professional colorists from PPW, who specialize in working with accessories made of human hair.
What styling products are recommended for styling wigs and volumizers?
We do not recommend the use of dry shampoos and powder sprays. Excessive use of hair spray and other styling products shortens the life of the wig and volumizer. We recommend the use of professional hair products that do not contain sulfates and parabens.
Can I give my wig for coloring and haircut to my hairdresser?
There is a huge difference between your hair and a human hair accessory. We recommend trusting work with your wig or volumizer only to the hairdressers and colorists who specialize in working with human hair accessories.
How to store a wig / volumizer?
To prolong the wig’s beauty, keep it on a stand or mannequin head. This will allow it to “breathe” and maintain its shape, texture, and styling. We do not recommend storing wigs in plastic bags or synthetic bags. When transporting, use a special case (link to our case). Keep the wig away from sunlight, sources of high temperature and high humidity. The ideal place is dark, dry, odorless (for example, the top shelf of a wardrobe).
How long do wigs usually last?
The life of the wig depends on many different factors: how the wig is worn, washed, combed and looked after. On average, the life of the wig is up to 2 years with proper care.
Is there a warranty for PPW wigs / volumizers?
All wigs and volumizers purchased in our online store have a warranty period of 30 calendar days from the receipt of the product. All wigs are thoroughly tested before departure. The PICTURE PERFECT WIGS team makes every effort to make you satisfied and enjoy your purchase.
How long does a wig delivery take when buying online?
Delivery time depends on the region and can be as fast as a few hours (for delivery in Moscow and Kyiv), or from 3 to 10 days (for delivery to other cities or countries).
Do you provide a wig care service?
In our showroom in Moscow, there is a studio for wigs maintenance. We carry out styling, haircuts, coloring, and toning of wigs, hair restoration on wigs and volumizers, as well as repair of accessories made of human hair.
Do you provide a wig coloring service?
Our showroom in Moscow has an atelier for coloring and wig care. Our highly qualified colorist will do a test on the locks of hair of your accessory before starting work to achieve the desired result.
Do you provide a wig repair service?
In our showroom in Moscow, there is an atelier for repairing wigs and volumizers. Our specialist will be able to estimate the cost and term of repair after examining and diagnosing your accessory.
Are there any showrooms of your brand in other cities?
The PPW brand currently has three showrooms: a flagship showroom in Moscow and pop-up showrooms in Kyiv and Amsterdam (open by appointment).
How to contact you?
Any way convenient for you: by phone of the showroom +38 096 9812725 , by mail email@example.com or by filling out the feedback form.
Refunds/exchanges when purchasing in the showroom
We are convinced in the quality of our wigs and the wow-effect that they create. Nevertheless, prior to the acquisition we strongly advise to sign up for a personal consultation with a stylist in order to guarantee an excellent result, dispel the doubts and truly enjoy the purchase.
In accordance with the list of non-food items of sufficient quality that are not subject to return or exchange for similar items of different size, shape, design, style or color, approved by the Russian Federation Government Resolution № 55 of January 19, 1998, wigs, hairpieces, strands and other natural and artificial hair products are not subject to return or exchange (p. 2 in ed. of the Russian Federation Government Resolution № 1222 of October 20, 1998, № 81 of February 6, 2002).
We understand that all kinds of situations may occur, difficult and uncommon. Team PPW is always open and ready for the tough questions. If any questions appear, please contact your personal manager immediately. We will do our best in order to help you become the best version of yourself!
Refunds/exchanges when purchasing online
When buying an item online (through the e-shop) you have the right to cancel the purchase at any time before its delivery and within seven calendar days after its delivery (in accordance with Article 21 of the Russian Federation Government Resolution№ 612 of September 27, 2007 (as acc. to ed. of November 30, 2019) “On the Adoption of the Rules of Distant Sales”).
The refund on a wig of sufficient quality is only possible if:
*Attention! Before making the final decision, do not use the item: do not comb it, do not expose it to any substances (including water) and keep it in the original packaging. It is important! A wig that is subject to refund or exchange must be odorless – presence of any smell is a sign of wear. Failure to adhere to these rules may lead to refusal to take the item back.
Conditions for a refund:
You need to:
All the expenses associated with the return procedure shall be borne by the buyer. The sum of money paid by the buyer in accordance with the agreement, with the exception for expenses associated with the return procedure will be transferred back within ten (10) days after the submission. The return of monetary funds is executed by the transfer of the respective sum to the bank account or any other account, provided by the buyer.
Important! In case the shop receives an item that does not conform to the abovementioned requirements, it will be returned to the sender. Additional expenses associated with the return procedure shall be borne by the buyer.
Attention! In accordance with Article 21 of the Russian Federation Government Resolution№ 612 of September 27, 2007 (as acc. to ed. of November 30, 2019) “On the Adoption of the Rules of Distant Sales” the buyer is not entitled to return an item of sufficient quality that has individual features, and the said item can only be used by its articular buyer.
That means that a custom made wig or a wig redesigned according to the buyers demands cannot be returned, even if purchased in the shop.